*While stocks last. Free delivery also on orders over €55 in mainland France, Belgium and Italy, to a pickup point or home, excluding Chronopost delivery.
Novexpert has excluded essential oils from its formulation policy. Although they are natural compounds, they are highly allergenic. They can contain between 200 and 600 different molecules! Just one of them can cause an allergic reaction (statistical probability).
Using essential oils therefore makes it impossible to ensure compatibility with all skin types, particularly sensitive skin, or to make hypoallergenic products.
Furthermore, Novexpert products could not be considered suitable for pregnant or breastfeeding women. Most essential oils are potentially neurotoxic and can cause miscarriage. They can penetrate the layers of the skin and enter the bloodstream. As a result, they can reach the baby.
In addition, essential oils that affect the hormonal system (known as hormone-like) should also be avoided. They are therefore considered endocrine disruptors.
Yes, the Vitamin C Booster can be applied every day, before, during, or after sun exposure.
Thanks to our stabilized vitamin C complex, it is protected from degradation, particularly by light and heat. Since the Booster’s pH is close to that of the skin, it is compatible with all skin types, including sensitive skin.
The Vitamin C Booster is non-photoallergic, non-phototoxic, and non-photosensitizing.
Yes, Novexpert products are 100% hypoallergenic and 0% allergenic.
They are specially formulated to minimize the risk of allergic reactions. The products are rigorously tested, certified, designed, and monitored by specialist doctors.
Yes, all Novexpert products are vegan-compatible.
Why? Because we support this cause and believe in plant-based beauty.
Gandhi said: "The greatness of a nation can be judged by the way its animals are treated." That's why we offer you products made from 100% natural ingredients for more beautiful, greater beauty.
All Novexpert products can be used equally by men and women. They contain no phytohormones.
All Novexpert products are suitable for pregnant women for 5 reasons:
Novexpert formulas do not contain pure Vitamin A . Novexpert formulas contain biodegradable ingredients and are therefore not retained in the umbilical cord. Novexpert formulas do not contain endocrine disruptors (= natural or chemical hormones that can affect the baby's development; suspected but not proven), such as soy isoflavones, parabens, and certain other preservatives such as triclosan, or chemical sunscreens... The final reason is that pregnant women's skin is more sensitive, so the label “Hypoallergenic ” is a real plus for them.
Before opening, Novexpert products can be kept for 3 years.
After opening, Novexpert products can be used for 6 months.
No, no Novexpert product is tested on animals. Animal testing of cosmetic products is also prohibited by European Regulation 1223/2009.
Most Novexpert products are certified organic.
Those that are not are either certified Ecocert Natural and Organic Cosmetics (products launched before 2017) or Cosmos Natural (after 2017).
Novexpert formulas are 100% naturally derived.
That’s no small
feat when it comes to formulation… but it’s our daily challenge:
creating effective products with the help of doctors while remaining 100%
naturally derived. And it’s possible—here’s the proof!
Novexpert products are 100% Made in France.
They are designed, manufactured, assembled, and packaged in France.
Have you heard of the Chevreuse Valley? Located a few kilometers southwest of Paris, the Chevreuse Valley Regional Nature Park is a peaceful, wooded valley between town and countryside. It’s an ideal place to escape the urban hustle and bustle, discover authentic landscapes, and get a breath of fresh air. It was in this idyllic setting that we decided to put down roots and imagine and create Novexpert products. More specifically, we found refuge in Gometz-la-Ville 10 years ago.
All our bottles are made from recycled plastic and are recyclable (dispose of the entire bottle in the yellow bin).
You can find all our recycling instructions on each product’s packaging.
Colissimo/Colis Privé delivery in 5 to 6 working days in mainland France.
Mondial Relay delivery in 5 to 8 working days in mainland France.
Chronopost Express guarantees delivery before 1 p.m. the next day for any order placed from Monday to Thursday before 12 p.m. and delivery on Saturday before 1 p.m. for any order placed on Friday before 12 p.m.
Due to numerous thefts and delivery issues, our delivery policy has changed:
Standard home delivery (Colissimo/Colis Privé): €6.90
Mondial Relay €5.90
Chronopost €14
Free delivery on orders over €55!
As soon as the order is
validated and prepared by our warehouse, you will receive a shipping confirmation email, on which you will find the number
tracking of the chosen carrier. You can also find the package tracking number by logging into your customer account. All you have to do is click on “track my package”, the link will redirect you to the carrier’s website.
Unfortunately, once your order has been validated, it is impossible for us to add or remove one or more products from your order.
If you made a mistake
delivery address, it may still be possible for us to modify it.
It all depends on the processing time by the warehouse. If it has already been supported, we will not be able to modify it anymore. If not, we can update it! Do not hesitate to contact us by email contact@oqsgvkbdmama.shop or by telephone at 01 60 12 77 44 to give us your new address.
It all depends on how it is processed by the warehouse. If it has already been supported, we cannot change it anymore. Otherwise, we can update it.
Do not hesitate to contact us by email at contact@oqsgvkbdmama.shop or by telephone at 01 60 12 77 44 to inform us quickly.
No, we do not have a “satisfied or refunded” policy. We only reimburse products that are in their original packaging, respecting a maximum period of 14 days after purchase (legal withdrawal period). For more details, refer to the article
11 of our General Terms and Conditions.
If you cannot find your package following its delivery, we invite you to check with those around you (neighbors, caretaker) and your post office.
As delivery is often contactless, directly to the letterbox, the delivery person will drop off your package without having contacted you.
If you find yourself in this situation, contact our customer service at 01.60.12.77.44 who will find a solution.
If you have returned products or refused receipt of your package, a refund is possible if you respect the return conditions (see Article 11 – Right of withdrawal of the General Terms and Conditions). You will then be reimbursed upon receipt of the intact products, via the same payment method used during your purchase.
We invite you to contact our customer service at contact@oqsgvkbdmama.shop by sending them a photo of your products
damaged. If the package in which you received your products was also in poor condition, do not hesitate to take a photo of it too (this is important to us!).
Click on the little silhouette at the top right, then click on “Don’t have an account?” ". There
Creating a Novexpert account allows you to access your order history, package tracking links as well as your personal information
and your loyalty points.
When you log in, click on “forgot your password?” », you will receive an email within a few minutes which will allow you to redefine your new password. Remember to check your spam.
If nothing happens, we invite you to contact our customer service at contact@oqsgvkbdmama.shop .
It was sent to you in
attachment to your order confirmation email but also available in your customer area if you have activated an account. If necessary, contact us on contact@oqsgvkbdmama.shop .
You receive immediate discounts after each order over €40. This automatically generates
a voucher for your next purchase. There are no points to accumulate. The voucher is linked to the customer account used during the purchase.
• New customer: 1st
purchase ≥ €40: €10 (valid for 2 months from the date of your order,
minimum purchase of €40 to use it).
• From the 2nd purchase:
– From €40 to €60 (inclusive) → €5 (minimum
purchase €30)
– Over €60 and up to €90
(inclusive) → €10 (minimum purchase €40)
– Over €90 → €15 (minimum
purchase €50)
Within a short time (usually within 48 hours) after payment, you will receive an email (and WhatsApp if enabled) with your unique code. If you are logged in, the voucher can also be displayed in your customer area and/or at checkout.
Enter your unique code in the "promo code" box at checkout. If the minimum purchase amount linked to the voucher is reached (€30/40/50 depending on the voucher amount), the discount applies immediately. Only one code per order. Vouchers can only be used online at oqsgvkbdmama.shop. Not cumulative: a voucher cannot be combined with another voucher or with a promotional event such as sales (unless otherwise stated).
Each voucher is valid for 2 months from the date of your order. The deadline shown in the email/WhatsApp (and/or in the customer area) is calculated from your order, not from the receipt of the code.
You will receive a new
email with a new code. If there is a problem, please contact Gaëlle at contac@oqsgvkbdmama.shop.
If you still have points, you can use them until November 15, 2025. After this deadline, you will automatically switch to the new program with instant vouchers.
The minimum purchase is calculated based on the amount of the products in the basket. Shipping costs are not included.
Vouchers are personal, non-transferable, and have no monetary value outside of use on the site. A customer account and a valid email address are required to issue, receive, and retrieve your vouchers. Lost / not received code: check your spam folders then contact Customer Service with the subject "Loyalty Program".
Beautiful skin is above all healthy skin.
Creating a new way of doing beauty is a necessity. For 15 years, Novexpert has been committed to demanding cosmetics based on science and facts. These are researchers fascinated by science, passionate about skin and health.
And here is what we do.
Explain, share, and teach: how the body works, how the skin works.
Formulate without compromise: products 100% natural origin and highly concentrated active ingredients.
Test, study, adjust, for clinically proven effective care.
Support, provide what a serum, a dietary supplement, or a treatment lacks: nutrition, sleep, advice, and daily recommendations.
Create a new kind of care to take care of your skin.
